Class Leading 5 year warranty
While quality problems are rare at Hed Cycling Products, and nobody wants to use a warranty, we know that, when it comes to cycling, confidence and peace of mind are of the utmost importance.
All Hed wheels have a 5 year limited warranty period from the date of purchase. Below, we have detailed the terms of the Hed 5 year warranty policy. If you have concerns about your wheels or other Hed products, please feel free to contact us, through our contact form, by phone or email.
Introduction
We warrant that during the warranty period, as noted below, all hed assembled
wheels and their accessories will be free from defects in materials and
workmanship.
We limit the duration and remedies of all implied warranties, including without
limitation the warranties of merchantability and fitness for a particular
purpose to the duration of this express limited warranty.
Our responsibility for defective goods is limited to repair or replacement as
described below in this warranty statement.
Who may use this warranty?
We extend this limited warranty only to the consumer who originally purchased the
product (“you”). It does not extend to any subsequent owner or other transferee
of the product.
What Does this warranty cover?
This limited warranty covers defects in materials and workmanship of hed cycling
products’ wheels, rims and other products (the “product”) for the warranty
period as defined below.
What is the period of coverage?
This limited warranty starts on the date of your purchase and lasts for five (5)
years (the “warranty period”). The warranty period is not extended if we repair
or replace the product. We may change the availability of this limited warranty
at our discretion, but any changes will not be retroactive.
What does this warranty not cover?
This warranty does not cover any damage due to:
(a) transportation;
(b) storage;
(c) improper use outside astm riding guidelines;
(d) installation of components, parts or accessories not originally intended
for use or compatible with hed products;
(e) failure to follow the product instructions or to perform any preventative
maintenance;
(f) product modifications;
(g) unauthorized repair;
(h) normal wear and tear;
(I) hed products purchased from unauthorized dealers, including but not limited
to third-party interest sites (e.G. Amazon, ebay, etc.) or
(j) external causes such as accidents, abuse, or other actions or events beyond
our reasonable control.
Wheels built by consumers with hed components are void of warranty except for
the specific hed components used within the build. Check with your hed dealer
for any additional warranty for non-hed built wheels.
What are your remedies under this warranty?
With
respect to any defective product during the warranty period, we will, in our
sole discretion, repair or replace such product (or the defective part) free of
charge. We will also pay for shipping and handling fees to return the repaired
or replacement product to you if we elect to repair or replace the defective
product.
How do you obtain warranty service?
(1) Contact us through our contact form. If we determine that the concerned product
meets the terms of coverage within the warranty policy, we will then issue you
a defective merchandise authorization (“dma”) number.
(2) pack your item, as well as the returns form and your original receipt or
purchase in a secure box.
(3) send your parcel back to us via a tracked, insure courier service to our
address indicated on the return form.
(4) once we receive your goods we will assess them before contacting you with
an appropriate resolution.
Notes
No warranty service will be provided without a verifiable order number.
If you purchased your Hed product from another dealer rather than directly from
South Coast Velo, you should raise any issues directly with them first.
They would then be able to handle any potential warranty case before contacting
us if necessary.
Limitation of liability
The remedies described above are your sole and exclusive remedies and our
entire liability for any breach of this limited warranty. Our liability shall
under no circumstances exceed the actual amount paid by you for the defective
product, nor shall we under any circumstances be liable for any consequential,
incidental, special or punitive damages or losses, whether direct or indirect.